Terms and Conditions

These terms and conditions (“Terms”, “Agreement”) are an agreement between Aaeena Skincare FZE (“Aaeena Skincare FZE”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the aaeenaskincare.com website and any of its products or services (collectively, “Website” or “Services”).

Accounts and membership

Your account security is your responsibility. You’re liable for all activities on your account. We may review new accounts, and false information can lead to account termination. Notify us of unauthorized account use promptly. We’re not responsible for your actions, and we can suspend or delete your account if you violate our terms or harm our reputation. Re-registration may not be allowed, and we may block your email and IP address.

User content

We don’t own any content you submit on the Website. You’re solely responsible for its accuracy, legality, and ownership rights. While we may monitor and review submitted content, we don’t have a license to use it for commercial purposes. However, we’re allowed to access, store, and use your content to provide you with our Services. We reserve the right to remove any content that violates our policies or is deemed harmful or objectionable at our discretion.

Accuracy of information

Sometimes, there may be errors, inaccuracies, or omissions on the Website, including availability and promotions. We have the right to correct these issues, update information, or cancel orders if needed, without prior notice. We’re not obligated to update or clarify information, except as required by law. The absence of a specified update date on the Website doesn’t imply that all information has been modified or updated.”

Backups

We regularly back up the Website and Content for our administrative needs, but these backups are not guaranteed. You’re responsible for your own data backups. We don’t compensate for lost or incomplete data due to backup failures. While we strive for accurate backups, we don’t assume responsibility for this task

Advertisements

While using the Website, you may engage with advertisers or sponsors. Any interactions, terms, warranties, or representations with them are solely between you and the third party. We bear no liability or responsibility for such interactions, purchases, or promotions.

Links to other websites

While this Website may have links to other websites, we do not imply any approval, association, sponsorship, endorsement, or affiliation with them unless explicitly stated. Some links may be ‘affiliate links,’ meaning we may earn a commission if you make a purchase after clicking. We do not assess or guarantee the offerings of linked websites, and we are not responsible for third-party actions, products, services, or content. You should review the terms of use and legal statements of any linked website as your use of off-site links is at your own risk.

Prohibited uses

In addition to other terms as mentioned forth in the Agreement you are prohibited from using the Website or its Content:
(a) for any unlawful purpose
(b) to solicit others to perform or participate in any unlawful acts
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose;
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Aaeena Skincare FZE or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Aaeena Skincare FZE. All trademarks, service marks, graphics, and logos used in connection with our Website or Services, are trademarks or registered trademarks of Aaeena Skincare FZE or Aaeena Skincare FZE licensors. Other trademarks, service marks, graphics, and logos used in connection with our Website or Services may be the trademarks of other third parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Aaeena Skincare FZE or third-party trademarks.

Disclaimer of warranty

Your use of our Website and Services is at your own risk. We provide the Service ‘as is’ and ‘as available.’ We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will meet your needs, and be uninterrupted, timely, secure, or error-free. We don’t guarantee the accuracy or reliability of information obtained through the Service or that any Service defects will be corrected. You are responsible for any material/data downloaded, and we are not liable for any damage or data loss. We make no warranty for goods/services obtained through the Service or transactions entered into. Any advice or information from us or the Service doesn’t create additional warranties

Limitation of liability

To the fullest extent allowed by law, Aaeena Skincare FZE, its affiliates, officers, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, revenue, sales, goodwill, or business interruption, regardless of the cause of action, including contract, tort, warranty, negligence, or other, even if we were advised of the possibility of such damages. To the maximum extent permitted by law, our total liability, along with our affiliates, officers, employees, agents, suppliers, and licensors, for any Service-related matters, will not exceed one dollar or the total cash amount paid to Aaeena Skincare FZE by you in the one-month period preceding the first event giving rise to the liability. These limitations apply even if this remedy doesn’t fully compensate you or fails in its essential purpose

Indemnification

You agree to indemnify and protect Aaeena Skincare FZE, its affiliates, directors, officers, employees, and agents from any liabilities, losses, damages, costs (including reasonable attorney’s fees), or third-party claims arising from your Content, your use of the Website or Services, or any willful misconduct on your part

Dispute resolution

This Agreement is governed by the laws of Dubai, United Arab Emirates, without regard to conflicts of law principles. Disputes will be subject to the exclusive jurisdiction of Dubai, United Arab Emirates’ state and federal courts, and you waive your right to a jury trial. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement

Changes and amendments

We can update this Agreement and Website policies anytime, with changes taking effect when posted on the Website. Your continued use of the Website after changes means you agree to them.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form or send an email to support@aaeenaskincare.com

Exchanges And Replacement

Our policy is valid for a period of 7 calendar days from the order’s reception date. If you receive your order and are not satisfied for the reasons stated below, We can replace it with the same item or with another selected same-value one. If the period of 7 days has elapsed since the reception, we can’t, unfortunately, offer you a Replacement.

One of The following criteria must be met to qualify for a Replacement:

-The Product is defective

-The product is not as described

In order to ensure the above criteria have been met, we will request proofs (pictures, videos, or physical inspection upon return) If the product does not meet the listed criteria, we reserve the right not to send a replacement.

Refund Policy (For Products)

· Our policy is valid for a period of 3 calendar days from the purchase date.

· The following criteria must be met to qualify for a refund:

· Aaeena Skincare is not able to ship for any reason to the selected country

. Order is canceled before it has been shipped

· Refunds will be made via bank transfer to the customer’s UAE bank account only and there will be an AED 20 administration fee.

Proof Of Purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping Items

In order to return an order, you must contact us first.

You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

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